Frequently Asked Questions

WeCare System is cloud-based clinic management software for medical clinics, dental clinics, beauty clinics and medical centers in Palestine and the Arab world. It is software used by clinics, not a healthcare provider: clinic teams use it to manage appointments, patient files and medical records, accounting, invoices and payments, reports, and WhatsApp and SMS reminders, in Arabic and English.

WeCare System runs in the cloud on Amazon Web Services (AWS), so the clinic works from a web browser on any computer, tablet or phone, with no servers to install. Doctors, receptionists and other staff sign in with their own accounts and permissions, and the clinic's information is available wherever they work.

Patient data is stored on Amazon Web Services cloud infrastructure, every connection uses HTTPS, and only the clinic's own users can reach its data. Each user has a role with permissions, so staff see only what their work requires. Contact us for the hosting and backup details for your clinic.

Patient files with medical history, shown quickly and clearly. Appointment and booking management. Full management of clinic revenue and expenses, with reports for each clinic. SMS and WhatsApp reminders before appointments to improve attendance. Reception management: communication between reception and doctors, and sorting patients by available rooms. Staff management, with task assignment and leave. An interactive dental chart for recording dental work with internationally recognised notation. Prescriptions issued from the list of medicines registered with the syndicate. Lab tests and X-ray requests from doctors, with editable templates.

WeCare System is used by clinics across Palestine. Because it is cloud-based and fully bilingual (Arabic and English), clinics elsewhere in the Arab world can use it too.

The clinic books appointments in each doctor's calendar in WeCare System. The attendance view shows missed appointments and the daily attendance rate, and patients can be reminded by SMS or WhatsApp before their appointment and after one they missed. Patients do not book through this website: to book a visit, contact your clinic directly.

Yes. If your clinic needs a feature for its own workflow, contact us and we will discuss adding it.

Call or message the WeCare System team on +970 569 384 001, or use the contact form on this website. Support is available in Arabic and English.

We aim to reply to every enquiry within 24 hours.

WeCare System is clinic management software, not a medical service, and cannot help in an emergency. Call your local emergency number or go to the nearest hospital. If you are a patient of a clinic that uses WeCare System, contact that clinic directly.

Send your feedback through the contact form on this website or by WhatsApp on +970 569 384 001. The team reviews every suggestion from clinics.

Yes. WeCare System has an app, and because it is cloud-based it also works in the browser on phones and tablets.

WeCare System stores records on behalf of clinics. If you are a patient, ask your clinic for a copy of your records. Clinic staff open patient records in WeCare System with their own user account.