Official WhatsApp connects your clinic's number to Meta's WhatsApp Business Platform, the API Meta provides for businesses. WeCare System sends appointment reminders through it from your clinic's business account, using message templates that Meta has approved.
What official WhatsApp means
Meta offers businesses an official way to send WhatsApp messages from software: the WhatsApp Business Platform, also known as the WhatsApp Cloud API. WeCare System connects to it through an approved partner, so reminders are sent from the cloud under your clinic's business account, not from a phone linked to the system.
Approved message templates
Messages that a business starts on the WhatsApp Business Platform use templates Meta reviews before they can be sent. WeCare System prepares the appointment reminder template in your account and submits it for review. Once Meta approves it, reminders go out automatically in Arabic or English.
Keep using the WhatsApp Business app
Where Meta allows it for the number, the clinic can keep using the same number in the WhatsApp Business app on the reception phone while WeCare System sends reminders through the platform. Meta calls this coexistence.
Meta's fees
Meta charges its own fees for template messages. The WeCare team explains how they apply to your clinic before you connect.
How to start with official WhatsApp
- The clinic's number is connected to Meta's WhatsApp Business Platform through WeCare System's approved partner, with help from the WeCare team.
- WeCare System prepares the appointment reminder template and sends it to Meta for review.
- Once Meta approves the template, the clinic is linked to the official connection and a test message confirms it works.
- From then on, reminders for booked appointments go out automatically through official WhatsApp.
Frequently asked questions
Is this the WhatsApp Business API?
Yes. Official WhatsApp uses Meta's WhatsApp Business Platform (Cloud API), the official API for businesses, connected through an approved partner.
Do I need a new phone number?
Not necessarily. Where Meta allows it, your existing WhatsApp Business number can be connected and keep working in the app. The WeCare team checks your number during setup.
Why do messages need approved templates?
Meta requires approved templates for messages a business starts. It protects patients from spam and helps keep an official number in good standing.
How is it different from WhatsApp session?
WhatsApp session links a phone number by QR code and sends from that linked device. Official WhatsApp sends through Meta's platform from a business account. Official suits higher volumes; a session is quicker to start.