WeCare System sends your patients automatic appointment reminders by SMS and WhatsApp: before each visit and after a missed appointment, in Arabic or English, without anyone at reception calling patients one by one.
Why remind patients on WhatsApp
WhatsApp is the app many patients in Palestine and the region check first, and SMS reaches patients who do not use it. WeCare System uses both channels, so the reminder reaches the phone the patient actually looks at, and reception stops spending the morning calling tomorrow's patients.
Before the visit, and after a missed one
A reminder before the appointment helps the patient remember the time and come prepared. If the patient misses the appointment, WeCare System sends a reminder to book again, so nobody drops out of treatment without the clinic noticing. Missed visits also show in the daily attendance view.
Part of the scheduling system
Reminders are based on the appointments booked in WeCare System's calendar. There is no patient list to export and no separate messaging tool to keep in sync by hand.
Two WhatsApp services: official or session
WeCare System offers two ways to send WhatsApp reminders. Each clinic chooses the one that fits how many messages it sends and how it uses its number, and SMS stays available for patients without WhatsApp.
Official WhatsApp
Meta's WhatsApp Business PlatformThe clinic's number is connected to Meta's WhatsApp Business Platform through an approved partner. Reminders are sent from a verified business account, using message templates that Meta reviews and approves.
- Uses Meta's official API instead of a linked phone, the safer choice for sending reminders at volume.
- Reminders use templates approved by Meta, in Arabic or English.
- Messages go out from the cloud; no phone has to stay open or connected.
- Where Meta allows it, the same number can also stay in the WhatsApp Business app on the reception phone.
- Meta charges its own fees for template messages.
Best for: medical centers and busy clinics that send many reminders every day and want a verified, long-term setup.
Full details: Official WhatsAppWhatsApp Session
Linked to the clinic's own phoneThe clinic links its existing WhatsApp number to WeCare System by scanning a QR code from the WhatsApp app, the same way WhatsApp Web is linked. Reminders go out from the number patients already know.
- Quick setup with the clinic's current number, with no Meta business verification.
- No template approval: the message text can be written freely.
- Sent reminders appear in the clinic's WhatsApp chats, and patient replies arrive on the clinic phone as usual.
- Messages are sent at a measured pace to protect the number, so it suits moderate daily volumes.
- The link must stay active; if WhatsApp logs it out, the QR code is scanned again.
Best for: individual clinics that want to start quickly with their current number and send a moderate number of reminders.
Full details: WhatsApp SessionHow appointment reminders work
- Reception books the appointment in the doctor's calendar, linked to the patient's file and phone number.
- Before the visit, WeCare System sends the reminder by SMS or WhatsApp automatically.
- The patient arrives, and reception records the visit in the daily attendance view.
- If the patient does not come, the system sends a reminder for the missed appointment so they can book again.
Frequently asked questions
Are reminders sent automatically?
Yes. Once an appointment is in the calendar, WeCare System sends the SMS or WhatsApp reminder without staff sending it by hand.
Can reminders be in Arabic?
Yes. Patient reminders can be sent in Arabic, and the WeCare System interface is available in Arabic and English.
Does WeCare System remind patients who missed their appointment?
Yes. Besides the reminder before each visit, it sends a reminder for missed appointments.
Which WhatsApp service should my clinic choose?
Choose official WhatsApp if you send many reminders a day or want a verified business account. Choose WhatsApp session if you want to start quickly with your current number and send a moderate number of messages. The WeCare team helps you choose and set up either one.
Can a clinic move from WhatsApp session to official WhatsApp later?
Yes. The WhatsApp service is set per clinic, so a clinic can start with a session and move to official WhatsApp when its volume grows.