WeCare System's AI assistant answers patients who message your clinic on WhatsApp, Instagram or Messenger, and takes their appointment request in your doctors' real free times. The request reaches the clinic calendar and your secretary approves it before it becomes an appointment, so the team stops typing the same booking replies by hand while keeping the final decision.
One assistant on three channels
Patients message the clinic where they already are: WhatsApp, Instagram or Facebook Messenger. The AI assistant replies on all three, so the clinic does not need a separate person or tool for each inbox. Each request is recorded with the channel it came from, so staff can see where it started.
It books into real free times
When a patient asks for an appointment, the assistant works from the doctor's actual availability in WeCare System: weekly working hours, days off and existing appointments. It offers only times that are free, so a patient cannot ask for a time that is already taken. The clinic chooses which doctors the assistant may take requests for.
Every booking is a request the secretary approves
The assistant creates a booking request, not a confirmed appointment. The request appears on the clinic calendar in the same way as an online booking. The secretary links it to the right patient file, adjusts the time if needed, and approves or rejects it. Changing or cancelling a booking stays a staff action on the calendar.
Reminders and records stay in one system
Once the secretary approves a request, it is a normal appointment. It gets the same automatic SMS and WhatsApp reminders as any other appointment, and it sits in the doctor's calendar next to bookings made by reception or on the online booking page.
Already used by real clinics
The AI assistant is running today in real clinics that use WeCare System. It sits on top of the same booking engine as the online booking page, so the clinic keeps one set of working hours and one approval step for every way a patient can book.
How the AI assistant books an appointment, step by step
- A patient sends a message to the clinic on WhatsApp, Instagram or Messenger.
- The assistant replies and asks what the patient needs, including which doctor they want to see.
- It offers the free times from that doctor's calendar and the patient picks one.
- The assistant records a booking request, which appears on the clinic calendar with its source.
- The secretary links it to the patient's file, adjusts the time if needed, and approves or rejects it.
- Once approved, the booking is a normal appointment and the patient receives the automatic reminders.
Frequently asked questions
Which channels does the AI assistant work on?
WhatsApp, Instagram and Facebook Messenger. It replies to patients on all three.
Does the assistant confirm appointments by itself?
No. It records a booking request. The secretary approves or rejects it, and only an approved request becomes an appointment.
How does it avoid double booking?
It offers only times that are free in the doctor's calendar, worked out from working hours, days off and existing appointments.
Can the assistant cancel or change an appointment?
No. It only creates booking requests. Changing or cancelling an appointment stays a staff action on the calendar.
Can we choose which doctors it books for?
Yes. The clinic decides which doctors the assistant may take booking requests for.
Is it different from the online booking page?
It uses the same booking engine and the same approval step. The difference is that the patient books by chatting on WhatsApp, Instagram or Messenger instead of opening a web page.