WeCare System's online appointment booking gives your clinic a public booking page at book.wecaresys.io. Patients open it on their phone or computer at any hour and book an appointment, with no app to download and no account to create. Each booking reaches your clinic calendar as a request, and your secretary approves it before it becomes an appointment.
Book with a doctor, with the clinic, or both
Each clinic chooses how its patients book. With booking with a doctor, the patient picks a specific doctor and one of that doctor's free times. With booking with the clinic, the patient does not pick a doctor and writes the reason for the visit instead; the secretary chooses the doctor when she approves the request. A clinic can also offer both, so patients who know their doctor book directly and the rest book with the clinic.
Only real free times, so no double booking
The booking page shows only times that are actually free. WeCare System works them out from each doctor's weekly working hours, days off and existing appointments, so a patient cannot book a time that is already taken. Doctors who work in several branches set which branch they are in for each block of hours; the patient picks the branch first and then sees its times.
Booking rules your clinic controls
The clinic sets the minimum notice before a booking, for example 2 hours, and how far ahead patients can book, for example 30 days. It chooses the slot length: 15, 20, 30 or 60 minutes. It decides whether a pending request holds its time until the secretary answers it, and it can ask patients to verify their phone number with a one-time code.
Every online booking is a request the secretary approves
Online bookings appear on the clinic calendar in their own style, so they stand out from the rest. On approval, the secretary links the booking to an existing patient file or creates a new one; several patients can share one phone number, such as a family, so she picks the right person. She can adjust the time, and she picks the doctor when the patient booked with the clinic. The approved booking becomes a normal appointment and gets the system's automatic SMS and WhatsApp reminders.
A booking page in Arabic, Hebrew and English
The booking page comes in Arabic, Hebrew and English. It opens in the clinic's language, and the patient can switch to another one. Every appointment shows its source, manual or online, so staff can tell at a glance which appointments came from the booking page.
How online booking works, step by step
- The patient opens the clinic's booking page on a phone or computer, in Arabic, Hebrew or English.
- If the doctor works in several branches, the patient picks the branch first. Then they choose a doctor, or book with the clinic and write the reason for the visit.
- The patient picks one of the free times shown and sends the request. If the clinic has turned on phone verification, they first confirm their number with a one-time code.
- The request appears on the clinic calendar in its own style. The secretary links it to the patient's file or creates a new one, adjusts the time if needed, and approves or rejects it.
- Once approved, the booking is a normal appointment marked as online, and the patient receives the system's automatic reminders.
Frequently asked questions
Do patients need an app or an account to book?
No. Patients book from a web page at book.wecaresys.io on their phone or computer, at any hour, with no app to install and no account to create.
Can a patient book without choosing a doctor?
Yes, if the clinic turns on booking with the clinic. The patient writes the reason for the visit, and the secretary picks the doctor when she approves the request.
How does online booking prevent double booking?
The booking page shows only real free times, worked out from each doctor's weekly hours, days off and existing appointments. The clinic can also choose whether a pending request holds its time.
Are online bookings confirmed automatically?
No. Every online booking is a request. The secretary approves or rejects it, can adjust the time, and links it to the right patient file. Only approved bookings become appointments.
Can we limit when patients can book?
Yes. The clinic sets the minimum notice before a booking, how far ahead patients can book, and the slot length (15, 20, 30 or 60 minutes).
Can staff tell online bookings apart from manual ones?
Yes. Every appointment shows its source: manual or online.